FREQUENTLY ASKED QUESTIONS
Cleaning and Restoration Services in ToowoombaHere are the most frequently asked questions we receive here at Dust2Clean. We have categorised according to the type of service you need for easy references.
General Cleaning and Repair Toowoomba FAQ
What sort of guarantee do you offer
We are fully insured and offer satisfaction guarantee for our services. We always try to do our maximum to make your lives easier and of course to see the happy faces of our customers.
How do I pay for my service?
Our clients could pay us by Cash, Bank Transfer or Credit, Debit card payment through EFTPOS.
Do you work over the weekend?
We basically work Monday to Friday from 8am-5pm except for after hours commercial jobs.We would like to work around our clients schedule and select the most convenient time for them though.
Why should you choose Dust2Clean?
We are chosen by clients in Toowoomba for their cleaning and stain removal needs because of the following:
- IICRC certified Technicians
- IICRC certified firm
- Wool Safe approved service provider
- 100% Customer Satisfaction
- One stop cleaning and restoration service
- Satisfaction guarantee
- Prompt on time service
- Fully insured & Licenced
- Trustworthiness
- Excellent communication
- Great Knowledge of chemistry
- Using premium quality chemicals
- High tech Equipments
- Great service for a Competitive price
What are the services provided by Dust2clean?
Our services include but is not limited to the following:
- Carpet cleaning
- Stain removals and Advanced stain treatment
- Upholstery cleaning
- Leather cleaning and Repairs, Colour repairs.
- Tile and grout cleaning
- Pressure cleaning
- Mould Remediation
- Odour Control
- Commercial cleaning
- General Pest Control
- Small Carpet Repairs(Eg: cigarette burn repairs )
How often should I clean my carpets?
How much does carpet cleaning cost?
How long does hot water extraction take to dry?
Is stain removal included in a standard carpet cleaning in Toowoomba?
Why do I need to choose Dust2Clean to professionally clean my carpets in Toowoomba?
Are you certified to clean carpets in Toowoomba?
Can you repair leather upholstery in Toowoomba?
Do you use safe detergents and products for your upholstery cleaning in Toowoomba?
Do you also clean suede pieces of furniture?
Do you provide free quotes?
Do you only clean upholstered furniture? How about upholstered walls?
Can you restore damaged leather furniture in Toowoomba?
Do you offer upholstery protection?
Do you work on weekends?
Do you repair peeling leather lounge/couch/sofa?
Do you clean the leather lounge/couch/sofa?
Which is more expensive, to repair or to restore?
Will the repair look too obvious?
Do you use hot water or cold water for your pressure cleaning toowoomba services?
Will pressure cleaning damage my property?
Can pressure cleaning make my concrete look new again?
Is an on-site water source needed?
What are the prices for your stain removal services in Toowoomba?
Do all stains come out?
Do I have to pay upfront?
Do you guarantee your stain removal services in Toowoomba?
Do I have to be home during the stain removal servicing of your team in Toowoomba?
Do you do the cleaning by hand or with the use of a machine?
I have black grout, can you still make that white?
How can I prevent my tile and grout from being dirty again?
Why can your team clean mine, but I cannot?
How long does it take to perform the mould removal services in Toowoomba?
How do you get rid of the mould in our Toowoomba property?
Can I just get rid of the mould myself?
Do moulds spread fast?
How long does bond cleaning last?
Does window cleaning include in your commercial cleaning for Toowoomba properties?
How about outside walls of commercial properties in Toowoomba?
Can you clean my entire building?
Do you also clean after special events?
Should I remove my pets during the pest control treatment?
Do you use environmentally friendly products?
How about my carpet and furniture, will it be stained?
How long will the service last?
How often should I do a pest control inspection?
When is the best time to apply fabric protection on your carpets, rugs and upholstery in Toowoomba?
How long will the fabric protection agent safeguard my carpet, rug and upholstery?
What Our Clients Have to Say
I have had the absolute pleasure of working with Don over the last few years and have highly recommended Don to anyone I come across, including all of my clients. I can genuinely attest to his absolute professionalism and high quality & standard of work. His knowledge, expertise in the field and service is just impeccable. Don’s communication is just brilliant and I have always been so confident in recommending Dust2Clean to any of my clients seeking general & carpet cleaning.
TIFFANY KRAUSE
Sales Professional (Remax Succes)
Hello Don and all your team, This note is to compliment you … and to thank you all, for the wonderful job you do with the Bond Cleans for Sovereign Property Partners and our tenants. We understand it is a difficult job … and appreciate the way you are prepared to work with us, accept our feedback – and give your own – and your great communication, in an endeavour to do the best job! As you know, we always recommend Dust2Clean to all our clients – new landlords, builders of new stock as well as to exiting tenants. All in all, we all think that you and your team do very good work and are always looking to improve and get better. Thank you again for being a reliable, on-time and trust worthy contractor.IAN O'DONNELL
IAN O'DONNELL
General Manager (Sovereign Property Partners)
Our agency has been using Dust 2 Clean’s professional cleaning services for since 2014 years and can thoroughly recommend their business. They are professional, timely, courteous and have excellent standards for the end job. For both our Landlords and our Tenants, not only do they enjoy working with Don and his team but have the confidence that they are getting an outstanding clean for a very competitive price. If you are considering Dust 2 Clean you simply cannot go wrong!