0433 306 884

0433 306 884

FREQUENTLY ASKED QUESTIONS

Cleaning and Restoration Services in Toowoomba

Here are the most frequently asked questions we receive here at Dust2Clean. We have categorised according to the type of service you need for easy references.

General Cleaning and Repair Toowoomba FAQ

What sort of guarantee do you offer

We are fully insured and offer satisfaction guarantee for our services. We always try to do our maximum to make your lives easier and of course to see the happy faces of our customers.

How do I pay for my service?

Our clients could pay us by Cash, Bank Transfer or Credit, Debit card payment through EFTPOS.

Do you work over the weekend?

We basically work Monday to Friday from 8am-5pm except for after hours commercial jobs.We would like to work around our clients schedule and select the most convenient time for them though.

Why should you choose Dust2Clean?

We are chosen by clients in Toowoomba for their cleaning and stain removal needs because of the following:

  • IICRC certified Technicians
  • IICRC certified firm
  • Wool Safe approved service provider
  • 100% Customer Satisfaction
  • One stop cleaning and restoration service
  • Satisfaction guarantee
  • Prompt on time service
  • Fully insured & Licenced
  • Trustworthiness
  • Excellent communication
  • Great Knowledge of chemistry
  • Using premium quality chemicals
  • High tech Equipments
  • Great service for a Competitive price

What are the services provided by Dust2clean?

Our services include but is not limited to the following:

  • Carpet cleaning
  • Stain removals and Advanced stain treatment
  • Upholstery cleaning
  • Leather cleaning and Repairs, Colour repairs.
  • Tile and grout cleaning
  • Pressure cleaning
  • Mould Remediation
  • Odour Control
  • Commercial cleaning
  • General Pest Control
  • Small Carpet Repairs(Eg: cigarette burn repairs )

Carpet Cleaning Toowoomba FAQ

How often should I clean my carpets?

See Answer

How much does carpet cleaning cost?

See Answer

How long does hot water extraction take to dry?

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Is stain removal included in a standard carpet cleaning in Toowoomba?

See Answer

Why do I need to choose Dust2Clean to professionally clean my carpets in Toowoomba?

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Are you certified to clean carpets in Toowoomba?

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Upholstery Cleaning and Repair Toowoomba FAQ

Can you repair leather upholstery in Toowoomba?

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Do you use safe detergents and products for your upholstery cleaning in Toowoomba?

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Do you also clean suede pieces of furniture?

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Do you provide free quotes?

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Do you only clean upholstered furniture? How about upholstered walls?

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Can you restore damaged leather furniture in Toowoomba?

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Do you offer upholstery protection?

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Do you work on weekends?

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Leather Cleaning and Repairs Toowoomba FAQ

Do you repair peeling leather lounge/couch/sofa?

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Do you clean the leather lounge/couch/sofa?

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Which is more expensive, to repair or to restore?

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Will the repair look too obvious?

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Pressure Cleaning Toowoomba FAQ

Do you use hot water or cold water for your pressure cleaning toowoomba services?

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Will pressure cleaning damage my property?

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Can pressure cleaning make my concrete look new again?

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Is an on-site water source needed?

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Stain Removal Toowoomba FAQ

What are the prices for your stain removal services in Toowoomba?

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Do all stains come out?

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Do I have to pay upfront?

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Do you guarantee your stain removal services in Toowoomba?

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Do I have to be home during the stain removal servicing of your team in Toowoomba?

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Tile, Grout and Bathroom Cleaning Toowoomba FAQ

Do you do the cleaning by hand or with the use of a machine?

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I have black grout, can you still make that white?

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How can I prevent my tile and grout from being dirty again?

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Why can your team clean mine, but I cannot?

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Mould Removal Toowoomba FAQ

How long does it take to perform the mould removal services in Toowoomba?

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How do you get rid of the mould in our Toowoomba property?

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Can I just get rid of the mould myself?

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Do moulds spread fast?

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Commercial Cleaning Toowoomba FAQ

How long does cleaning last?

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Does window cleaning include in your commercial cleaning for Toowoomba properties?

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How about outside walls of commercial properties in Toowoomba?

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Can you clean my entire building?

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Do you also clean after special events?

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Pest Control Toowoomba FAQ

Should I remove my pets during the pest control treatment?

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Do you use environmentally friendly products?

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How about my carpet and furniture, will it be stained?

See Answer

How long will the service last?

See Answer

How often should I do a pest control inspection?

See Answer

Fabric Protection Toowoomba FAQ

When is the best time to apply fabric protection on your carpets, rugs and upholstery in Toowoomba?

See Answer

How long will the fabric protection agent safeguard my carpet, rug and upholstery?

See Answer

What Our Clients Have to Say

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I have had the absolute pleasure of working with Don over the last few years and have highly recommended Don to anyone I come across, including all of my clients. I can genuinely attest to his absolute professionalism and high quality & standard of work. His knowledge, expertise in the field and service is just impeccable. Don’s communication is just brilliant and I have always been so confident in recommending Dust2Clean to any of my clients seeking general & carpet cleaning.

5
Tiffany Krause
Sales Professional (Remax Succes)
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Hello Don and all your team, This note is to compliment you … and to thank you all, for the wonderful job you do with the Bond Cleans for Sovereign Property Partners and our tenants. We understand it is a difficult job … and appreciate the way you are prepared to work with us, accept our feedback – and give your own – and your great communication, in an endeavour to do the best job! As you know, we always recommend Dust2Clean to all our clients – new landlords, builders of new stock as well as to exiting tenants. All in all, we all think that you and your team do very good work and are always looking to improve and get better. Thank you again for being a reliable, on-time and trust worthy contractor.

5
Ian O'Donnell
General Manager (Sovereign Property Partners)
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Our agency has been using Dust 2 Clean’s professional cleaning services for since 2014 years and can thoroughly recommend their business. They are professional, timely, courteous and have excellent standards for the end job. For both our Landlords and our Tenants, not only do they enjoy working with Don and his team but have the confidence that they are getting an outstanding clean for a very competitive price. If you are considering Dust 2 Clean you simply cannot go wrong!

5
Daniel Burrett
General Manager (Remax Success)
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Don was extremely polite & professional. He was on time & his response rate was phenomenal. We had were moving house so he did a great job cleaning our carpets/pest control/flea spray. It’s refreshing to get a kind hearted person who wants to please the customer, we will be using Don again for when we move house next time & get our couch cleaned every so often. Thanks Don & team!

5
Preston Road
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My scheduled appointment for a post-lease carpet clean had to cancel very late in the day. One quick call to DUST2CLEAN and I was set. Don was very professional and was able to accommodate me the same day! Service was speedy and the carpets look great! Highly recommend you choose Don & DUST2CLEAN for your all your carpet cleaning needs.

5
Ian Burrows
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We are very happy with our experience with Don and the team at Dust 2 Clean. Don is not only professional but passionate about what he does and the results speak for themselves. Friendly service and great communication, our carpet cleaned up better than expected thanks to Don. Highly recommend and will certainly be using again in future. Thanks Don.

5
Lauren
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Don came last minute after I was stood up by another business for my carpets, he was amazing to do this on a flat out day and did a fantastic job. THANKYOU DON!

5
Jodie Dunn
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I am very very happy with the carpets as they came up very clean. Thank you Don for your awesome service much appreciated. Thank you Jen

5
Jenni Rauwerda
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Don and the team did a phenomenal job of our rental house. They were prompt and professional throughout the process. We were very impressed with how our carpets came up like new! We highly recommend Dust2Clean!!!

5
Philip Magarey
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Awesome carpet cleaners. I Have used Dust2Clean for years. Fast, friendly and professional. I highly recommend their services.

5
Tomika Gough
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This is the second time I have used Don’s cleaning business. Both times I have been impressed and relieved that he has been able to produce remarkable results for both properties! Don is not only friendly, but also explains his methods clearly. What a pleasure to do business with him!
I would highly recommend him to my friends and family.

5
Natalie Walker
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Don is very awesome at his job loved how he made my red dirt tiels look brand new and shiny white also he is the man with carpets he made them brand new and smelling good also good prices would recommend to everyone the best in toowoomba if I could I would give him and his team 100 stars

5
tiana west
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We have used the services for Mould Cleaning, Carpet Cleaning and Leather Upholstery repairs. Exceptional service and an excellent job on each occasion. Don is very professional and a pleasure to deal with. I would happily recommend this business.

5
Jane Wood
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I used Don & his team to do our Bond clean as we have moved to the coast and I found Don to be very obliging as I hadn’t given him much notice… We had no trouble getting our Bond back thanks to Don & his team

5
Shelley Vriesema